We're dedicated to making sure your orders reach you right on time, every time. To maintain dependable and uninterrupted service, we're enhancing our delivery process. Effective April 30, 2025, we will be using a network of alternative courier services instead of Canada Post. Rest assured, we're choosing the best possible routes to support your needs. Thank you for your continued confidence in our care!

Return Policy

RETURNING PRODUCTS

  • We do not accept returns of any medical supplies, including but not limited to: insulin, strips, or any insulin pump supplies or sensors
  • Authorization code must be obtained from the Diabetes Express Customer Experience Team before the return of any products is accepted
  • Approved returned product must be in the original packaging and packed in a second container (external packaging).
  • Freight on all returned products must be
  • Credit will be done once the product is back at our warehouse and has been approved
  • Product shipped in error by Diabetes Express will receive full credit and provided a return shipping label – if applicable
  • Product returned within 90 days of invoice date in saleable condition will be subject to a 10% reprocessing fee.
  • Product not eligible* for return will not be credited.

*Non eligible product includes:

  • Product returned without an RMA number.
  • Product returned more than 90 days after invoice date.
  • Product opened or used.
  • Product past expiration date