Return Policy

We do not accept returns of any medical supplies, including but not limited to: insulin, strips, Omnipods or any infusion sets, Cartridges/Reservoirs
Authorization code must be obtained from the Diabetes Express Customer Loyalty Team before the return of any products is accepted
Returned product must be in the original packaging and packed in a second container (external packaging).
Freight on all returned product must be prepaid.
Credit will be done once the product is back at our warehouse and has been approved
Product shipped in error by Diabetes Express will receive full credit.
Product returned within 90 days of invoice date in saleable condition will be subject to a 10% reprocessing fee.
Product not eligible* for return will not be credited.

*Non eligible product includes:

Product returned without an RMA number.
Product returned more than 90 days after invoice date.
Product opened or used.
Product past expiration date
Insulin, strips, Pods or any infusion sets, Cartridges/Reservoirs any consumable products (foods, candies, prescriptions) other medical supplies