Return Policy

RETURNING PRODUCTS

• We do not accept returns of any medical supplies, including but not limited to: insulin, strips, or any insulin pump supplies or sensors
• Authorization code must be obtained from the Diabetes Express Customer Experience Team before the return of any products is accepted
• Approved returned product must be in the original packaging and packed in a second container (external packaging).
• Freight on all returned products must be
• Credit will be done once the product is back at our warehouse and has been approved
• Product shipped in error by Diabetes Express will receive full credit and provided a return shipping label – if applicable
• Product returned within 90 days of invoice date in saleable condition will be subject to a 10% reprocessing fee.
• Product not eligible* for return will not be credited.

*Non eligible product includes:

• Product returned without an RMA number.
• Product returned more than 90 days after invoice date.
• Product opened or used.
• Product past expiration date